Learn how to implement the RingCentral Web Widget on Salesforce to customize your CTI experience with click-to-dial, inbound screen-pop and integrated call logging.Start Tutorial
The RingCentral Web Widget provides a fast way to add communications to your web app with a pre-built webphone that can handle voice, SMS.
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sms URI schemes if they are not already registered.
We will add the RingCentral Web Widget to Salesforce via the Open CTI framework.
/apex/RCPhoneCTI Adapter URL
The Web Widget is rendered in a Visualforce page. To create this use the following steps:
<apex:page >code to the right
Select your desired Salesforce app and add the widget using the following steps:
App Managermenu item.
LightningSalesor create a new app.
Utility Bar, add
Open CTI Softphone