Learn how to implement the RingCentral Web Widget on Salesforce to customize your CTI experience with click-to-dial, inbound screen-pop and integrated call logging.
Start TutorialThe RingCentral Web Widget provides a fast way to add communications to your web app with a pre-built webphone that can handle voice, SMS.
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To implement the Web Widget on any web page, simply add a few lines of JavaScript to instantiate the widget. This will automatically link and enable the tel
and sms
URI schemes if they are not already registered.
We will add the RingCentral Web Widget to Salesforce via the Open CTI framework.
salesforce_CallCenterDefinition.xml
/apex/RCPhone
CTI Adapter URLThe Web Widget is rendered in a Visualforce page. To create this use the following steps:
RCPhone
<apex:page >
code to the rightEdit
> Fix Indentation
Select your desired Salesforce app and add the widget using the following steps:
Apps
> App Manager
menu item.LightningSales
or create a new app.Utility Bar
, add Open CTI Softphone
Save
and then Done